-How long before my order is processed and shipped out?
Normally we will ship products 2-7 business days. Our products are handmade and take time to make so extended time may be needed.
-How long will it be before I receive my order?
Most orders will be received within 4-12 business days after processing and shipping out, such as the United States, Europe, and Canada.
On very rare occasions, international shipping to some countries may take 10-15 days.
We are not responsible for any delays caused by the destination country's customs clearance processes. Natural disasters and Covid-19 may increase shipping time as well.
-What is the status of my order?
You will receive an email when your order has shipped. Please contact us after the estimated delivery time if you have not yet received your order for update. Email: firstname.lastname@example.org
-What if I'm missing items or received the wrong merchandise?
Please contact us within 15 days from the time you receive the order. We will investigate the issue and respond within 2-4 business days from the day that the issue is reported to us. If the customer reports the issue after 15 days, we assume the customer has received the entire order as indicated on the invoice and will not be liable for any missing product(s) or wrong item(s) shipped.
-What should you or I do if my package is delayed?
Packages may be delayed under the following circumstances:
- Shipping address isn’t complete or correct and/or if the order needs additional verification.
- Service failure due to our shipping carriers, weather, power outage, or other extreme events that prevent us from operating.
-What if I entered the wrong shipping address?
When a customer enters an incorrect address, our shipping carriers will charge us an extra fee to locate the correct address, so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email.
International Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.